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For a website problem, include the page address, the button or search used, the destination entered, the device and browser, and what appeared after the action. Do not send payment-card numbers, passwords, passport images or other sensitive booking information. Screenshots are helpful when they do not expose private data.
For an existing reservation, contact the airline, hotel, rental company, tour operator or booking partner shown on the confirmation. Breathtaking Lagoon can explain where a website link leads, but it cannot access a partner account, modify a reservation or issue a provider refund.
